The Formation of a New Partnership
Simply defined, ‘Outsourcing’ is the transfer of a business process to an outside provider / supplier.  Typically, the business process outsourced is not a core competency and historically has consisted of processes such as information technology, accounting / payroll, human resources, and facilities management.  More recently we have also seen customer service, help desk, and call center processes outsourced.  The essential element in a successful outsourcing arrangement is the recognition, by both parties, of the existence of a shared management control and decision making environment between the client and the outsourcer over the function outsourced.  Outsourcing is the formation of a new partnership. Does your new prospective business partner, the outsourcer, have the same company culture, strategic and tactical orientation that your company possesses?  Will they be working to attain the same objectives as you?

Information Technology Outsourcing
Professional Consulting Services, Inc. (PCS) has been and is currently involved in a wide range of outsourcing partnerships associated with all levels of information technology business processes.  Current partnerships, spanning many different industries, include the provision of outsourcing services consisting of IT Strategy Support, Tactical Support, Application Support, Call Center Operations, and Data Center Operations.  PCS’ Outsourcing Practice is staffed with experienced senior level consultants possessing both business experience and the required technical level skills.  Deployment of resources is determined by the nature and unique requirements of the partnership and personnel can be assigned to any one of the following: on-site, offsite but local, offshore, or any combination of the previous three.

PCS’ Outsourcing Practice approaches each partnership as a unique and dynamic relationship. We recognize that change is continual and all management, decision making, and skill set responsibilities and requirements evolve as the partnership matures.  Business itself is dynamic and the associated outsourced processes and partnerships must correspondingly be dynamic and remain in alignment.  PCS remains completely flexible and capable of providing you with an outsourcing solution.  Contact us for a free consultation, if you have, or even think you have, a potential outsourcing opportunity.