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Ours is one of the world's top-rated
ESM practices.
Agent Technology
Change and Configuration Management
Cross Platform Implementation
Network Management
Output Management
Performance Event Monitoring
Process Improvement
Security / Workload / Backup
Server / Desktop Management
Service Desk / Help Desk
Agent Technology
"Agents" are compact specialized programs
that monitor managed objects and report back to an administrator
function. PCS can help you acquire 3rd party agents
or develop your own. The overall result is an object-oriented,
dynamic platform that can be readily modified or expanded
to accommodate the monitoring and management of any
IT event.
Change and Configuration
Management
To facilitate the restoration of earlier configurations
and the management of software projects, our ESM solution
logs and tracks historical configuration data (including
user profile) and software changes.
Cross Platform Implementation
The typical IT environment today consists of a number
of different platform technologies and is in a state
of continual change. Your environment may contain OS/390,
UNIX, NT, AS/400, Windows, VAX platforms running Netware,
LAN Manager, LAN Server, Banyan Vines, or Windows NT
network platforms all integrated into one business service
infrastructure. PCS can provide the tools and services
to implement an ESM solution across all of these platforms.
Network Management
The dependency on application systems today for transacting
business transcends into a complete dependency on the
networks that provide access. Network performance, reliability,
efficiency, "scalability" and adaptability
are attributes that must be monitored and managed as
well as the recognition of and viewing customers, suppliers,
employees and business partners from a single perspective.
PCS' solutions monitor and manage performance of all
aspects of the operating systems, and report the status
of all discrete elements such as platform and network
devices, business applications, and database systems.
Output Management
Efficient document administration on a cross-platform
infrastructure is greatly enhanced through the establishment
of one central control and management point, encompassing
all platforms, with document delivery and storage requirements
managed out of one integrated repository. PCS solutions
include the capabilities to source enterprise documents
from mainframe, UNIX or LAN environments, and delivery
management that includes multiple-user access, archive
management, retrieval, storage and security functionality.
Performance Event Monitoring
In order to ensure that the complete infrastructure
is performing at expected levels, it is necessary to
continually manage all events that occur. Events are
system conditions that can lead to a change in the state
of a managed object. All enterprise network devices,
applications and databases must be regularly monitored
with immediate and automatic notification occurring
when problems are detected. PCS' solutions include
the capability to rapidly detect problems, identify
resolutions using a set of predefined operational parameters,
and compare current performance levels against historical
performances.
Process Improvement
Evolving out of our standard Business Process Management
service, PCS has developed a specialized methodology
for evaluating and implementing technology-related process
improvements. Utilizing predefined best practice and
technical process templates for Production Environment,
Security, Backup and Recovery, and Service-Level Agreement
Metrics, PCS consultants can rapidly resolve process
deficiencies.
Security / Workload / Backup
Base production level functionality essential to any
infrastructure includes the operational categories of
security, workload and backup. These are all available
within any solution provided by PCS. Full scale security
capabilities are provided including: login and access
controls; security profiles defining the level of access
afforded different user types or classes; file management
defining data accessibility options; audit trails; controlled
access restricting access to sensitive data. Cross-platform
workload management functionality is provided to enable
balancing of discrete platforms to avoid resource-contention
problems and automatic job scheduling at specified dates
and times. Addressing both security and disaster recovery
concerns, PCS' solutions provide full-scale backup
and restore capabilities.
Server / Desktop Management
PCS' solutions enhance control and management of infrastructure
server and desktop resources and processes through the
application of an additional series of options. Asset
management provides control over the physical hardware
and software resources. Other options provide directory
management, remote control, and automatic software distribution-delivery
functionality.
Service Desk / Help Desk
Today's IT environment extends beyond the enterprise.
External users (customers, suppliers, business partners)
can have requirements to access applications in order
to transact business. Difficulties and problems encountered
in accessing these applications pose an impediment to
the conducting of business and must be resolved as expeditiously
as possible. A formal service / help desk capability
is available to record and track each problem / question
submitted. Some of the features include: predefined
escalation paths, single call resolution capability,
parent / child relationship designation capability,
automatic messaging.
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